November 08, 2005

Enterprise usability

Jakob Nielsen has written an article on what he calls "enterprise usability", which addresses the broader issues and challenges of software (etc) in an organisational setting. To quote:

Complex rules often cause enterprise usability problems. For example, airlines are notorious for the complexity of their fare structures. This causes individual-user problems on travel sites, as well as enterprise problems for the airlines themselves, because the complex fares complicate many other business processes. In addition to needing more staff to handle customer inquiries, airlines suffer lower customer satisfaction.

Posted by jamesr on November 08, 2005 11:21 PM
Categories: Information management, Usability & user-centered design

Back to Main Page...

	Area Health Service project(13)
	Book & product reviews(15)
	Conferences & presentations(73)
	Content management(382)
	Design & usability guidelines(26)
	Document & records management(3)
	E-learning(24)
	Information architecture(304)
	Information management(4)
	Interface design(33)
	Intranets(246)
	James' articles(63)
	Knowledge management(385)
	Metrics & ROI(31)
	Search tools(45)
	Usability & user-centered design(340)
	Web development(69)
	Weblogs(51)
	XML(94)

	November 2005
	October 2005
	September 2005
	August 2005
	July 2005
	June 2005
	May 2005
	April 2005
	March 2005
	February 2005
	January 2005
	December 2004
	November 2004
	October 2004
	September 2004
	August 2004
	July 2004
	June 2004
	May 2004
	April 2004
	March 2004
	February 2004
	January 2004
	December 2003
	November 2003
	October 2003
	September 2003
	August 2003
	July 2003
	June 2003
	May 2003
	April 2003
	March 2003
	February 2003
	January 2003
	December 2002
	November 2002
	October 2002
	September 2002
	August 2002
	July 2002
	June 2002

SYNDICATE