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Intranet portals and scent are made for each other

Jared Spool has written an article about intranets and information scent. To quote:

As we observed employees using their organization's intranet, we saw a stark trend: Almost always, users only fire up their browser when they have something to do. They have a mission in mind before they even bring up the portal's initial page. The design of the portal's initial page has to service that mission, whatever it is. Well-designed portal's do this by putting links to important content and functions (such as registering someone as a building visitor -- a common "important" function we've seen at many security-conscious clients) right on the initial page.

Posted by jamesr on December 13, 2005 08:48 AM
Categories: Information architecture, Intranets