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Changing nature of intranet content

Richard Dennison writes about the changing nature of intranet content at BT. To quote:

ALL content is collaborative - what varies is the degree of collaboration involved in the four steps outlined above. So, even content that we had previously defined as 'static' (e.g. an HR policy document) will have involved collaboration in its generation and should have an element of collaboration during its consumption phase (i.e. users should be able to comment on it and/or rate its value in terms of meeting users' needs). What's interesting, is that the pre-publication collaboration used to be done off-line (in meetings or via e-mail) which is why it appeared 'static', but is now likely to be done on-line, for example, in shared workspaces in wikis, which now makes it appear to be 'collaborative' content.

Posted by jamesr on January 31, 2008 08:07 AM
Categories: Content management, Intranets