Over the last month, we’ve kicked off three mentoring engagements, with a major bank, a large legal firm, and a major insurance company. What is…

The mobile space continues to grow at breakneck pace. Many websites are now seeing upwards of 20-30% of their web traffic coming from mobile devices….

Intranet governance can be a daunting subject, so daunting that it is rarely addressed comprehensively, and often even the core aspects shied away from. This…

In this modern age, mobile devices should be supported when redesigning intranets.

While intranet governance is a big topic to make sense of, a great start is to get three key documents in place.

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…

A few weeks ago, we ran a day-long enterprise mobile strategy session at a government agency client of ours. We’ve been helping them design their…

This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were…

“Helping staff do their jobs” is the primary purpose of most intranets. Yet this is only achieved when staff can quickly and easily find what…

A few months back, I stood in front of 100+ folks at the UX Immersion conference in Portland, and talked about the exciting possibilities in…