All intranets must find a balance between global (common) and local (specific) information.

Including fun features on the intranet can send the message that the organisation is a great place to work.

Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie…

Engineers working in operational environments have specific needs and issues that can be met with an intranet.

‘I can’t find what I am looking for’ is one of the most common complains staff make about intranet content. Contributing to this issue is…

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Screenshot courtesy of UK Parliament Mobile devices become ubiquitous in the consumer space, with “there’s an app for that” reshaping how people get access to…

Last week in London I had the pleasure of presenting at the Interactions 2011 conference. This was the second of my presentations, a 20-minute exploration…

p>One of the keys to a successful intranet is high quality, well written content, making it both useful and usable. Writing for the online medium…

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across…