It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key…

Intranets are increasingly being owned and managed by communications teams or business areas. In general, this is a positive shift, leading to greater alignment with…

Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration….

Card sorting is a common technique within user-centred design (UCD) methodologies. It’s also an activity that can polarise opinions; people either believe in it, or…

Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

Intranet teams seeking insight from other organisations need to adapt ideas to fit their unique circumstances.

When should online card sorting be used, and how to make the most of it as a research technique?

You’re a powerful and highly respected professional services firm, with offices high up in a tower building overlooking a spectacular view. You’re a major consumer…

Intranet redesigns can be seen as the cure-all for an intranet’s ills, and many intranets will certainly benefit from a significant overhaul. But if the…

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.