Rather than thinking of the intranet as a once-off ‘product’, consider it an ongoing ‘service’ to the business.

One of the greatest challenges for intranet teams is seeing other intranets and learning from them.

When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup….

Mobile is hot, increasingly so within enterprises. This has been picked up by the major technology vendors, who are all scrambling to deliver mobile functionality,…

In the old days, corporate news and information was communicated on paper, either as internal newsletters or a company newspaper. Created weekly, monthly or quarterly,…

As an intranet becomes more popular and contributions to the site increase, the number of pages, documents and articles and, subsequently, the number of results…

Call centre staff have important information needs that greatly influence the quality of customer service provided.

In this modern age, there is no reason to continue the 50 year-old practice of sending corporate newsletters.

There are a variety of smart ways to help staff find what they need, when searching and browsing.

I’ve been in New Zealand this week doing client work, and one of the client sessions that I facilitated highlighted the very real appetite and…