People consider their mobile phone to be one of their key personal possessions, never far from their body. Psychologically, they are personal devices, in a…

Customer service is increasingly a point of contention for businesses that have barely differentiated products: banks, insurance firms, mobile and internet providers and many, many…

The adoption of internet- and web-enabled mobile devices is one of the ‘mega trends’ that will reshape many of our day-to-day tasks. Not just a…

Employee engagement continues to be a hot topic, and little wonder. Conservative estimates suggest that small increments in employee engagement levels bring very tangible benefits…

Intranets can do much to support employee engagement initiatives and objectives.

Intranets can be used to surface and deliver valuable customer information that helps organisations succeed.

When in the field, staff only want a few key things on their mobile devices, not the whole intranet.

KMWorld in Washington DC last week gave us a wonderful opportunity to meet up with many of our Intranet Innovation Award winners for 2010. Their…

Jargon is generally language that applies to a particular trade, profession or group of people. Within organisations jargon can be like secret shorthand, with many…

Enterprise search is often deployed as ‘the answer’ for the difficulties of finding information across an entire organisation. The basic concept is that the enterprise…