Jargon can make it hard for even experienced intranet users to find what they need and to complete tasks.

The strength of enterprise search is also its challenge: how to pick which of the many features to use?

The introduction of a new technology platform is a two-edged sword for intranets. On the positive side, a good technology solution will bring much-needed improvements…

For many intranet teams it is all too easy to view the intranet through the eyes of their corporate colleagues. With dedicated computers inside the…

Intranets filled with ‘blah blah’ landing pages can make it impossible for staff to find what they need.

Mobile devices are changing the consumer landscape, and organisations must have an enterprise strategy to keep in the game.

Many key frontline and operational staff have limited access to desktop-based intranets. How best to reach them?

I have often said that intranets hold up a mirror to the organisations they serve. Their purpose, content, structure and navigation must all reflect the…

When it comes to intranets (and information management in general), there is always a temptation to put in place simplistic rules, or to pursue simplistic…

Mobile devices are currently transforming how we live our lives, again. Having taken for granted the ability to make calls when away from the home…