While giving staff access to the intranet from home can be beneficial, the rollout needs to be carefully managed.

Business cases can be boring. Following a corporate template, the pre-defined gaps are filled in with standard text, and the document goes to whatever committee…

A few weeks ago we ran an intranet strategy workshop for a major bank, helping them to identify approaches for their upcoming business case. Now…

For many intranet teams, funding and resourcing is incredibly tight. The intranet is often a poor cousin to an organisation’s public website, and its worth…

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our…

Intranet homepages are always contentious. In most organisations, every stakeholder would like a piece of this valuable real estate, and debates rage around the overall…

Intranet business cases are more powerful when they draw on real-life examples of issues and needs.

Understanding common and important staff tasks underpins every aspect of intranet design and management.

It is widely assumed that intranet homepages need to be squeezed into a single screenful, but can longer pages be made to work?

The design of intranets has been in the forefront of my thinking recently. I’ve been writing hard on our next book, which is specifically on…