Explores the options for migrating content as part of a site redesign, giving tips and suggestions.

To help build team confidence, intranet teams should understand staff needs and the motivations of content owners.

To be successful, intranets must have a clear definition of their purpose and character, underpinning decisions about future directions.

What is the intranet for? An easy question to ask, but surprisingly hard for many intranet teams to answer. To be successful, intranets must have a clear definition of their purpose and character. This underpins decisions about future directions, as well as current priorities and activities. Answering this question goes a long way to defining the intranet 'brand'. More than just colours and logos, the brand captures and communicates the nature of the intranet. This briefing will outline a simple technique to start the process of determining the intranet brand. Product Reaction Cards The user experience team at Microsoft have

There are often situations where there is a difference of opinion between the central intranet team, and the decentralised authors, owners or stakeholders. Depending on the team, there may be situations where they aren't confident of tackling the issues, or winning over the decentralised groups. To help build team confidence, and to win more of these arguments, there are three things all intranet teams should try to do: understand staff needs and issues put yourself in their shoes build the team's professional skills Each of these is explored in the sections below. Understand staff needs and issues Discussions relating to

ABCD for intranets is a step-by-step tool that can be applied at any time and then used for the continual refinement and improvement of the…

Thanks to all those who provided feedback on the earlier mindmap that we posted. We’ve now incorporated a range of changes and improvements, and have…

The phrase 'trying to boil the ocean' refers to tasks that are clearly and heroically impossible. This is exactly what most teams take on when they try to get every intranet page up to the same high standard. In the earlier article titled Intranet authoring: a hobby?, the role of intranet authors was explored, highlighting that many are required to maintain their content 'on the side', with little training or support. Most intranets struggle to deliver consistent, accurate, readable and valuable content. Despite this, the goal of many intranet teams remains to deliver universally 'good' content. This briefing will discuss

The rise of enterprise search has put an increasing focus on searching ever broader collections of content and documents within organisations. While enterprise search projects generally start with simple intranet search, attention quickly moves to searching document management systems, collaboration tools, business systems and fileshares. Underpinning this work is the belief (or hope) that business value will be delivered to users by deploying a more extensive search tool. Unfortunately it is often the case that searching more is not better than searching less. This briefing will look at some of the challenges involved in implementing enterprise search, and provide practical

Too many approaches to improving intranet content are destined for heroic failure.