Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a…

Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.

The industry is finally accepting responsibility for providing accessible websites and intranets. Yet, a great deal of misunderstanding continues to surround the subject of accessibility.

The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

While intranets often have someone appointed as the intranet 'manager', do they spend their time actually managing the site, or publishing pages? Observing many organisations and intranets, one of the critical success factors is to have an intranet manager who is free to focus solely on the management of the site. The intranet manager should not be writing HTML or publishing pages. Establishing an intranet team An intranet 'team' of one is not enough, unless the organisation (or intranet) is very small. In the earlier article Roles needed in an intranet team, a very wide range of skills and responsibilities

Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks.

One of the key goals of knowledge management is to ensure that staff have the information they need, at the time they need it. What has often been overlooked is that effective search can play a key role in meeting this need, beyond just allowing staff to 'find stuff'. Implementing a good search solution can help knowledge managers build their understanding of staff needs, can raise the visibility of key information, and can help staff to better understand what they are looking for. These uses will be explored in this briefing, with the overall goal of prompting knowledge (and information)

The primary purpose of intranets is to support staff in doing their jobs, to help them complete common business tasks. In practice, however, this can be very frustrating on many intranets. Policies are located in one section, procedures in another section, and forms in a third. Information then needs to be hunted out in order to complete even simple activities. The effectiveness of intranets can be greatly enhanced by bringing together all of the information and tools relating to a task or a subject, and presenting them in a single location. This is the basis for the "all together" rule

A few weeks ago, I participated in an intranet conference in Sydney. One of the speakers was Cushla Dawson from Air New Zealand, and she…

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…