My KM Column article for March explores online staff directories, presenting the results of a survey conducted last year, along with the key findings from additional research. The list of key findings: Include more than just phone numbers Provide an effective quick search Deliver a dynamic organisational chart Provide self-service capability Usability test the staff directory Ensure the staff directory can be printed Include all staff Provide extensive cross-linking

This article shares survey results and recommendations on the design and implementation of online staff directories, the most used element of most intranets.

My KM Column article for February (released a day early) covers implementing online forms, in the context of a corporate intranet. To quote: Online forms should be a key component of all corporate intranets, as they deliver clear productivity benefits and cost savings. Few organisations, however, have taken the next steps beyond simply publishing forms in PDF format. This article discusses some of the reasons why online forms have not been more widely deployed. An incremental approach is then outlined for implementing online forms. This is designed to minimise the cost and effort required at each step, while maximising the

My CM Briefing for this month discusses who should own the intranet. To quote: One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located. While the responsibility for driving the intranet must be given to a single business area, this group must be located within the right area of the organisation if the intranet is to succeed. This briefing explores a number of common intranet owners, and discusses the pros and cons of each group. It then presents some general guidelines and

Our KM Column article for December has been written by both Donna Maurer and Tina Calabria, and it explores how to continuously improve your intranet. To quote: The amount of work involved in designing a new intranet or redesigning an existing intranet is minor compared to the time needed to maintain an effective intranet over the longer term. In fact, it is common for the initial excitement of a new intranet to fade away as the reality of day-to-day maintenance and the challenges of improving the intranet become apparent. This article outlines 10 practical ways that an intranet can be

Explores a number of practical ways that an intranet can be improved incrementally without yet another redesign.

Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.

One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team…

The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these…

My second CM Briefing for this month is on scoping an intranet release. To quote: The most crucial release is often the initial 'go-live' of the intranet. This must demonstrate the value of the intranet, and build sufficient interest to ensure the site develops further and grows. When developing intranet releases, however, intranet teams often find themselves very constrained by both time and resources. The challenge then becomes delivering sufficient content and capabilities to meet business and user expectations, within the project constraints. This briefing introduces a simple approach to scoping a release that takes all of these factors into