It’s important to have an ‘elevator pitch’ to hand at all times for both the intranet and intranet team.

The ‘three clicks rule’ is perhaps the most widely known web design principle, but it’s a myth.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

The intranet should provide a human face to staff, and can do much to build and transform the corporate culture.

Explores the benefits and risks related to including photos in the corporate staff directory.

The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

Intranet-based rich media, including audio and video, provides new ways of connecting with staff.

Intranet managers need to be careful not to get caught up in their own experiences and perspectives.

By planning projects carefully from the outset, intranet teams can build a strong business case.