Managing the intranet through the cycles of boom and bust that are inevitable in our organisations and economies.

Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.

Staff directories are only useful when they contain all staff, even those without a PC or payroll number.

While basic metadata is routinely captured by most publishing tools, there is still widespread confusion about its uses and limits.

While collaboration tools are spreading rapidly, what has often been overlooked is the frequent need to include external collaborators.

There are three main ways of keeping a staff directory up to date: centralised updates, self-service updating and via integration.

Giving the intranet a name helps to build its identity, and may even give it a personality within the organisation.

Search doesn’t work out of the box, and up to 80% of the default functionality must be stripped out for general search users.

Some of the greatest value in a staff directory comes from the cross-linking, within the directory and to other resources.

Establishing team spaces for projects can be one of the most productive uses of collaboration tools, but they must be closed when the projects end.