This briefing explores the idea of intranet successes, how to identify them, and how to gain the greatest value from them.

Explores a number of approaches that can be taken to build innovative intranets, all of which move intranet teams beyond just maintaining their current sites.

To be truly effective, intranets need to address three fundamental purposes: content, communication and activity.

The intranet team must guide, coordinate and integrate activities across all three fundamental intranet purposes: content, communication and activity.

Intranet teams should be guided by two words when planning intranet activities: tangible and visible.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

The most successful intranets are those that directly reflect the unique nature of the organisations they serve.

here are many staff that have little (or no) access to a computer during work hours, and there are two main approaches for making intranet…