It is widely recognised that an intranet must be trusted, if it is to be regularly used by staff across an organisation.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.

Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to…

Staff in geographically isolated locations are most reliant on information sources such as intranets, and yet in practical terms they are the hardest to reach.

Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.

If intranets are to succeed, an upwards spiral must be created, where each success (no matter how small) leads onto further improvements.

This article shares survey results and recommendations on the design and implementation of online staff directories, the most used element of most intranets.

Explores a number of practical ways that an intranet can be improved incrementally without yet another redesign.

Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.