Intranet teams seeking insight from other organisations need to adapt ideas to fit their unique circumstances.

When should online card sorting be used, and how to make the most of it as a research technique?

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always…

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…

Paired interviews are a very effective technique for identifying differences in working practices or terminology.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.