This briefing draws a clear line between two separate functionalities: personalisation and segmentation.

This article discusses the results of a worldwide survey conducted to guage what extent personalisation is being used in intranets and portals.

Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.

This briefing explores the idea of intranet successes, how to identify them, and how to gain the greatest value from them.

Explores a number of approaches that can be taken to build innovative intranets, all of which move intranet teams beyond just maintaining their current sites.

To be truly effective, intranets need to address three fundamental purposes: content, communication and activity.

The intranet team must guide, coordinate and integrate activities across all three fundamental intranet purposes: content, communication and activity.

Organisations should abandon the search for ‘knowledge management systems’, and focus more closely on the specific capabilities required.

Intranet teams should be guided by two words when planning intranet activities: tangible and visible.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.