The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

Explores a number of practical ways that an intranet can be improved incrementally without yet another redesign.

Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.

One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located.

This briefing contrasts the role of knowledge management in supporting both innovation and consistency.

The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these factors.

This article provides an overview of what usability is (and what it is not), as well as giving ideas on how to include more usability activities in projects.

This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.

Explores the advantages and disadvantages of using ‘under construction’ on an intranet.