Using a ‘strawman’ design in the early stages of a project can help to overcome many of the difficulties in the design process.

While ‘knowledge sharing’ is a common goal for KM projects, it is often neither meaningful or effective.

All delivery channels (not just the intranet) must be considered when planning an overall information management and communications strategy.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.

An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal training.

We are often asked whether we have seen the perfect intranet, and our answer is no. Read more to find out why.

Usability testing Keywords for Councils classification produces surprising results.