In an ideal world, every staff member would be able to access the intranet regardless of role, location or disability. In reality, many staff do not have access to the …

I’ve been a Kindle owner for some time now. It’s a device that perfectly meets my reading needs in an understated but elegant way. It’s also a great example of …

As new technologies are gaining a presence within organisations, we’re seeing some strategic conversations shifting from the “intranet” to the “digital workplace”. This encompasses traditional content publishing, news, social, collaboration, …

A lot of thinking needs to go into developing a SharePoint intranet, whether it’s a new site or an upgrade of an existing intranet. The knowledge and skills required is …

It’s hard to escape the frantic activity in the mobile space these days. In addition to the thousands of consumer apps being created, organisations are steadily delivering mobile functionality for …

Intranet information architecture (IA) can be notoriously difficult to get right. Depending on the size and geographical spread of an organisation, an intranet can be required to serve a small …

How can we best sell the benefits of enterprise social?

I was pleased to be able to present in Canberra today, as part of World Usability Day. My topic was “How design is transforming modern intranets”. The key points I …

We have written a number of articles on how to improve intranet content including Improving intranet content and Helping intranet authors write quality content. Most of these activities focus on …

This is a sketch that I drew while sitting in one of the enterprise search presentations at the recent KMWorld conference in Washington, DC. It explores the question: what should …