Within the Intranet Leadership Forum chapters over the years, we’ve followed many members as they have redesigned their intranets: from the initial activities to secure funding, right through to launch …

For the last ten years, we’ve worked with intranet teams across a wide variety of organisations, both large and small. It’s been good work, and together we’ve delivered some great …

About a month ago, we started an intranet mentoring engagement with a major bank. They’d been working for some time on building a business case for a major intranet redesign, …

I was honoured to be one of the speakers at the UX Immersion conference in Portland, Oregon earlier this year. This was an event in two parts: one stream looked …

Over the last month, we’ve kicked off three mentoring engagements, with a major bank, a large legal firm, and a major insurance company. What is “mentoring” I hear you ask? …

The mobile space continues to grow at breakneck pace. Many websites are now seeing upwards of 20-30% of their web traffic coming from mobile devices. This includes both mobile phones …

Intranet governance can be a daunting subject, so daunting that it is rarely addressed comprehensively, and often even the core aspects shied away from. This can leave intranets and their …

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the …

A few weeks ago, we ran a day-long enterprise mobile strategy session at a government agency client of ours. We’ve been helping them design their new intranet, and it was …

This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were some intense discussions about this …