Screenshot courtesy of UK Parliament Mobile devices become ubiquitous in the consumer space, with “there’s an app for that” reshaping how people get access to information on the move. Up …

Last week in London I had the pleasure of presenting at the Interactions 2011 conference. This was the second of my presentations, a 20-minute exploration of the eternal question: user-driven …

p>One of the keys to a successful intranet is high quality, well written content, making it both useful and usable. Writing for the online medium is different from writing for …

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across dozens of countries, intranets must …

It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key points: Intranets need to move …

Intranets are increasingly being owned and managed by communications teams or business areas. In general, this is a positive shift, leading to greater alignment with staff and organisational priorities. However, …

Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration. Common questions For those new …

Card sorting is a common technique within user-centred design (UCD) methodologies. It’s also an activity that can polarise opinions; people either believe in it, or think it’s a waste of …

You’re a powerful and highly respected professional services firm, with offices high up in a tower building overlooking a spectacular view. You’re a major consumer goods company that delivers products …

Intranet redesigns can be seen as the cure-all for an intranet’s ills, and many intranets will certainly benefit from a significant overhaul. But if the redesign has come about due …