For many intranet teams, funding and resourcing is incredibly tight. The intranet is often a poor cousin to an organisation’s public website, and its worth to the organisation is rarely …

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a …

Intranet homepages are always contentious. In most organisations, every stakeholder would like a piece of this valuable real estate, and debates rage around the overall purpose and design. Within the …

The design of intranets has been in the forefront of my thinking recently. I’ve been writing hard on our next book, which is specifically on intranet design (180 pages done, …

Every once in a while, intranet teams have to justify the amount of time they spend structuring their sites and improving navigation. Stakeholders, often very senior ones, ask: ‘Why don’t …

As a fundamental purpose of intranets, communication has a vital role to play in the ongoing development and success of a site. But understanding how an intranet can perform as …

Executive support is crucial to successful development and evolution of an organisation’s intranet. However in many organisations executive support is limited. Many executives do not even use the intranet, but …

The future of intranets is something that I’ve been focusing a lot on recently. All of this came together for a keynote presentation at the IntraTeam conference in Denmark, about …

The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff. As discussed in the earlier article Escaping the organisation chart …

Intranet teams are responsible for creating an intranet that is a useful business tool, flexible enough to meet changing business needs, easy to use and trusted by staff. In doing …