Knowledge managers: stuck in the shadow of immortal figures

By: James Robertson Posted: March 26, 2010

When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months, he had finally been able …

Getting the “intranet model” right

By: James Robertson Posted: March 9, 2010

I’ve just spent a day with a well-known global company at their headquarters in Sweden (and no, it’s not IKEA). They are in the early stages of a large intranet …

What drives my passion for intranets

By: James Robertson Posted: March 3, 2010

I’m very passionate about intranets, and the opportunities they provide. Where does this passion come from? I’ve spent a lot of time in organisations with staff who do the actual …

Future principle: put people at the centre

By: James Robertson Posted: February 23, 2010

This future principle explores where intranets should be heading. Previous principles include act proactively, not just reactively, provide universal access and it’s more than the intranet. They support two “future …

Three views on intranet names

By: James Robertson Posted: February 17, 2010

We recently asked members of the Intranet Leadership Forum about the names of their intranets. Several past articles have covered this topic, including Naming the intranet, which goes into the …

Eight intranet design mistakes

By: James Robertson Posted: February 17, 2010

Intranet projects are challenging at the best of times. Sites are large and content rich. Project teams are often thrown into the deep end, with many constraints and expectations. Intranet …

Future principle: it’s more than the intranet

By: James Robertson Posted: February 11, 2010

I’ve been talking about the future of how staff will work in organisations, starting with Sarah’s first day, and then exploring products and innovation. An important question has been raised …

Future principle: Act proactively, not just reactively

By: James Robertson Posted: February 9, 2010

Today’s intranets are very passive. They provide a remarkable volume of information, tools and resources, but they sit idly waiting for someone to look for it. This often means that …

Future scenario: driving the engine of change

By: James Robertson Posted: January 28, 2010

This is the second future scenario exploring the future of intranets (and beyond) in organisations. The first covered Sarah’s first days at work, and this looks at innovation, product management …

The weight of the existing intranet

By: James Robertson Posted: January 25, 2010

Some time back, we worked for a large government agency. Their intranet was terrible, a huge collection of separate sites dating back over a decade. New sites has been published …