I’ve just spent the last two days helping an Australian government agency develop their web CMS requirements. As one might expect, the topic of recordkeeping came up, and how it …

We often talk about using the intranet to save time, and to streamline common business tasks. This is all about taking a cumbersome existing process, and replacing it with an …

It’s an old web tale: if you work at Apple’s headquarters, One Infinite Loop in Cupertino, California, you may find yourself in the lift one day with Steve Jobs, Apple’s …

When designing intranets or websites, it is helpful to have some rules of thumb to follow when making decisions. Over time, many of these have become elevated into principles or …

In most organisations authors are vital to the effectiveness of the intranet. Despite this, authors are often given the task of updating content with little or no thought to their …

I’m working with a state government agency to help them select a CMS at the moment. The product is for their intranet, as part of a wholesale site redevelopment (much …

Another year, another job. After 18 months in the last job, and a few months looking for work, Sarah is starting into her new role. The firm seems sounder than …

It’s not enough just to redevelop the intranet, it also needs to be relaunched. The challenge, like all marketing, is to reach the intended audience and capture their attention. While …

We’ve got great stories coming out at the two-day Intranet Leadership Forum intensive in Sydney. One that jumped out to me was the following: The intranet team at a major …

For the last seven years we’ve been writing about intranets, and our focus has relentlessly been on how to make the intranet more valuable for staff and the organisation. Our …