Many web and intranet teams will be expected to create business cases at some point in their work. These may be for major website redevelopments, selection of new technology platforms, …

A lot of work is done to incrementally improve intranets, often focusing on resolving common areas of staff frustration with the sites. These projects may be large or small, but …

Intranets can grow to be thousands, tens of thousands or millions of pages in size. With content as far as the eye can see, the challenge is to keep it …

Intranet-based staff directories are only truly useful when they contain comprehensive information about staff members. This means going beyond just a name, phone number and email address. Staff directories should …

A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many different business units, with different …

I’ve just settled back in from my most recent conference tour, and I’ve spent a lot of time talking with intranet teams from a wide variety of organisations, across three …

Intranets are great places for staff to ‘get things done’. In tough economic times, many organisations are rediscovering that their intranet can be a very cost-effective way to help staff …

We’re conducting our yearly review of the Intranet Leadership Forum at present. A big part is to look back at lessons learnt over the last year. When we first set …

How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always be practical. Therefore different techniques …

In recent projects, we’ve been doing a lot of work relating to what Jane McConnell calls the global-local challenge of intranets. In any large organisations, there will be many different …