Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.

Provide a place for authors to seek help and training when they need it, whenever they need it.

Many intranets teams are tasked with ‘creating intranet governance’ without further guidance on what that means for the organisation or a clear understanding of what it should contain. Governance is …

When it comes to intranets (and information management in general), there is always a temptation to put in place simplistic rules, or to pursue simplistic strategies. Facing a complex situation? …

Intranet teams are responsible for creating an intranet that is a useful business tool, flexible enough to meet changing business needs, easy to use and trusted by staff. In doing …

When designing and structuring intranets, it is useful to distinguish between core content, and business-unit specific information.

There are a range of practical ways of assessing whether the team is spending its time to greatest effect.

Some time back, we worked for a large government agency. Their intranet was terrible, a huge collection of separate sites dating back over a decade. New sites has been published …

In most organisations authors are vital to the effectiveness of the intranet. Despite this, authors are often given the task of updating content with little or no thought to their …

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.